The most important questions and answers about Pandu:

Pandu product questions

No! Our specialty products are ideal for anyone looking to condition and strengthen their curls. They are not only suitable for Afro hair, but also for any other type of curl that needs moisture and strength. Our products are perfect for your dry, damaged and brittle hair. With our products, your curls will look healthy and strong again.

At Pandu, all products are cruelty-free. There are several ways to find out if a shampoo is cruelty-free. Some manufacturers explicitly mark their products as animal-free, others bear the seal of animal protection organizations. There are also lists of cruelty-free brands that can be found online.

We choose Austria as the production location because here we have the opportunity to use the highest quality and the best ingredients. In addition, by producing in Austria, we can minimize the environmental impact and improve working conditions.

We accept Visa, Mastercard & American Express, Klarna, PayPal, bank transfer, Apple Pay, Google Pay and all other major credit cards as payment methods in our online shop.


Normally, the order will be shipped within 1-2 business days (Monday to Friday, excluding holidays) after the receipt of the order and should reach the customer within this time.
Approximately 2-4 working days apply to Germany.

You will receive a shipping confirmation email that includes a tracking number. You can track the status of your order at any time on the FedEx website by entering the tracking number.

It depends on whether the order is already on its way to the destination or not. Please contact customer service as soon as possible to check if a change of address is possible.

FedEx usually attempts to hand delivery to you personally. If you are not at home, the driver will leave a notification card with instructions on how to receive the delivery.

Of course! We deliver within 2-4 days to Germany & Austria.

14 days right of return

At Pandu you have a 14-day return policy.

Insured shipping

We deliver exclusively with FedEx and Swiss Post.

customer support

We are here for you if you have any questions. Contact us at